Citizen Global Transport · Abu Dhabi, United Arab Emirates · Last updated: 1 August 2026
Citizen Global Transport ("the platform", "we") operates a digital service — website, partner portal and mobile applications — that connects commercial passenger vehicles, heavy vehicles, heavy equipment, lifting equipment and recovery vehicles owned by independent providers with companies that wish to hire them, for scheduled and emergency use. By creating an account or using the service you agree to these terms and to our privacy policy.
Accounts are for companies and their authorised staff; users must be 18 or older. You are responsible for keeping credentials confidential and for all activity under your account. Company registrations are reviewed and approved by Citizen Global before activation. Provide accurate information and keep it current — inaccurate vehicle, licence or insurance data may lead to suspension.
Accuracy and legal liability. Every field you submit at registration and afterwards — company identity, trade licence, TRN, address, contact details, vehicle, driver, insurance, ITC/CICPA/Asateel and ADNOC safety records — is a representation you make to Citizen Global and, once a contract is formed, to the other party to that contract. Submitting information you know to be false, forged or materially misleading is a breach of these terms and may result in immediate suspension or termination of your account, removal of the affected listing, offer or booking, and liability for any loss it causes to Citizen Global, the other party, or a third party. Depending on the facts, it may also constitute a civil wrong or a criminal offence under UAE law, including under the UAE Penal Code (Federal Decree-Law No. 31 of 2021) and, where false information is submitted through the platform's electronic systems, Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrime. This clause is general information, not legal advice — it does not list every law that could apply, and you should take your own legal advice if you are unsure whether information you hold is accurate.
The platform is an intermediary. Hire contracts are concluded directly between the provider and the client, on the bilingual contract generated by the platform. The platform is not a carrier, lessor, employer of drivers, or party to hire contracts, and does not guarantee the availability, condition or performance of any vehicle. Separate agreements govern the relationship between the platform and each provider or client.
You must not: misuse or attempt to breach the security of the service; access data of another company; submit false requests, offers or documents; scrape or copy the service or its content; reverse-engineer the applications; use the service for any unlawful purpose; or harass drivers, providers, clients or staff. We log security-relevant activity (including IP addresses) and may suspend accounts that abuse the service, with notification to the affected company.
Vehicles on the platform are tracked while on duty, and tracking data is shared as described in the privacy policy. Providers are responsible for informing their drivers. Clients receive live location only for vehicles under an active hire.
The platform, its software, design, logos and content are the property of Citizen Global Transport or its licensors. You receive a limited, non-exclusive, non-transferable right to use the service for your business while your account is active. No part of the service may be copied, resold or made available to third parties.
The service is provided "as is". We aim for high availability but do not guarantee uninterrupted operation. To the maximum extent permitted by law, the platform is not liable for indirect or consequential loss, and its total liability arising out of the use of the service is limited to the fees paid to the platform in the twelve months preceding the claim. Nothing in these terms excludes liability that cannot be excluded under UAE law.
You may close your account at any time (see account deletion). We may suspend or terminate accounts for breach of these terms, non-payment, fraud or legal requirement. Clauses on liability, intellectual property and governing law survive termination.
We may update these terms; material changes will be announced on the platform at least 14 days before they take effect. Continued use after that date constitutes acceptance.
These terms are governed by the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates. The courts of Abu Dhabi have exclusive jurisdiction. These terms are issued in English with an Arabic translation; the English text prevails.
Contact: Citizen Global Transport · +971 55 423 6116 · hello@citizenautomobile.com
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