Privacy Policy

Citizen Global Transport · Abu Dhabi, United Arab Emirates · Last updated: 1 August 2026

This policy explains how Citizen Global Transport ("we", "us", "the platform") collects, uses, shares and deletes personal data when you use our website, partner portal and the Citizen Global Transport mobile applications for Android and iOS. It applies to vehicle providers, drivers, hiring clients, workshop users and website visitors. We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Data we collect

Account and contact details — name, email address, mobile number, preferred language, company name, role, trade licence details of your company.
Precise location of drivers while on duty — when a driver signs in to the driver app and is on duty, the app collects the vehicle's GPS position (latitude, longitude, speed, heading), including in the background while a trip is running, so that dispatchers and the hiring client can see the vehicle live. Location collection stops when the driver goes off duty or signs out. Vehicles fitted with a hardware GPS tracker report position independently of the driver's phone.
Operational records — hire requests, offers, contracts, electronic signatures (image, signer name, time stamp and IP address), payments status, trips, job cards and route assignments.
Device data — push notification token, device platform (Android/iOS), app version.
Uploaded files — vehicle photos, documents and signature images you provide.
Security logs — IP address, browser/user agent and actions performed, kept to protect accounts and detect abuse.

We do not collect data from your contacts, photos (other than files you choose to upload), microphone or camera without an explicit action by you. We do not process card numbers — online payments are handled by a licensed payment provider (Stripe) on their own secure pages.

2. Why we use it

To operate the platform: matching requests with vehicles, dispatch (including emergency dispatch), contracts, payments and notifications.
To show live vehicle availability and provide proof of service to hiring clients.
To keep the platform secure, prevent fraud and misuse, and meet legal obligations.
To contact you about your account, contracts and service messages. We do not sell personal data and we do not use it for third-party advertising.

3. Sharing

With hiring clients — search results show vehicle type, capacity, area and availability only, in anonymised form; plate number and driver name are shared only after a hire is confirmed, and live location only for the duration of that hire.
With vehicle providers — the client company name, contact person and site details needed to perform a confirmed hire.
Service providers — hosting, push notifications (Firebase Cloud Messaging), email delivery and payment processing (Stripe), each bound to use the data only to provide their service.
Authorities — where required by UAE law or a competent court or authority.

4. Retention

Vehicle position history is kept for 90 days and then deleted automatically.
Contracts, payments and invoices are kept for the period required by UAE commercial law.
Security logs are kept for up to 180 days.
Other account data is kept while your account is active and removed or anonymised after deletion (see below).

5. Your rights

Subject to the PDPL you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and withdraw consent where processing is based on consent. Contact hello@citizenautomobile.com — we respond within 30 days.

6. Account and data deletion

You can delete your account and personal data at any time:

In the app: Account → Delete my account, or
On the web: www.citizenautomobile.com/account/delete (works without signing in — you verify with your email and password).

Deletion takes effect after a 30-day grace period during which you can change your mind by signing in and cancelling the request. After the grace period your name, email, phone and profile are permanently removed; operational records that must be kept by law (e.g. signed contracts, invoices) are retained with your personal identifiers anonymised. Company administrators can request deletion of the whole company account in the same way.

7. Location permission on your device

The driver app asks for location permission (including background location on Android) solely to share the vehicle position while on duty. You can revoke the permission in your device settings at any time; dispatch features that depend on live position will stop working. Client and workshop app roles do not use background location.

8. Security

Data is transmitted over TLS, passwords are stored hashed, access is role-based and tenant-isolated, uploads are stored outside the web root and re-encoded, and all sensitive actions are logged with source IP. No system is perfectly secure; we notify affected users and the UAE Data Office of breaches where the PDPL requires it.

9. Children

The platform is a business service for companies and their staff. It is not directed at children, and accounts may not be created by anyone under 18.

10. Changes and contact

We will post any changes to this policy on this page with a new "last updated" date and, for material changes, notify you in the app. Questions and requests: Citizen Global Transport, Abu Dhabi, United Arab Emirates · +971 55 423 6116 · hello@citizenautomobile.com.

11. Cookies

We use a small number of first-party cookies — no third-party advertising or tracking cookies. Necessary cookies keep you signed in, remember your chosen language and protect your account and the platform from forgery and abuse; they can't be switched off. With your permission we also set functional cookies (remembering display preferences), analytics cookies (understanding platform usage to improve it) and marketing cookies (reserved for measuring our own communications in future — not currently in use). You choose which of these you allow the first time you visit, and can change your choice at any time via "Cookie preferences" in the site footer or the dashboard sidebar.

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